Live Actor Support


This category covers the majority of questions that pertain to changing the time interval between video plays. If your question is not covered within this category, please do not hesitate to contact us!

What is a cookie?

A cookie is a basic method of saving information from a website on an end-user's computer, so that it may be "re-called" at a later time. For example, the first time you visit a website it may read "Welcome Guest!". If at any point it were to ask your name and store it in a cookie, the next time you visit it could read, "Welcome Back, John!".

So what can a cookie do for my video?

By specifying a specific time interval in our cookie code, you can set how often your video plays for each visitor. For example, lets say you want everyone to see your video the first time they visit your site. However, a great deal of people make multiple visits to your site throughout the day. You could set your cookie code to "1 Day" and it would only play once a day for each user.

How do I use it?

We provide you with the means to do this in the code delivered to you. All you have to do is turn it on and set the interval.

  • A Fixed Number of Days (Specify how many days between video plays).

In your code, which you have copied & pasted into your <BODY> tag, you will see an area that resembles the code highlighted in the image below.

The Cookie Code is Highlighted

To set a video to play 1 time per visitor, each day, simply change the "0" (highlighted in teal) to a "1". It's that easy! For 2 days, replace the "0" with a "2".


"Putting a live actor on our site was the best move...


- Don Jorgenson